Duluth Trading Reviews

Bought my husband some work pants from Duluth and within 5 months, they split open at the crotch and the pocket split open. My husband is a foreman so he does not do strenuous work that would make these pants do that. I emailed the company and they sent me a return slip so I sent them back only to get an email saying I was not eligible for a return cause it was normal wear and tear. So I called and talked to a supervisor and she said there was nothing they could do. So not only we are out the $200 return, we are the pair of pants we sent them. So they do not stand by their guarantee at all and bad customer service.

Their advertising worked; I decided to buy a pair of firehose flex carpenter pants. Unfortunately, after wearing them roughly 5 times, I was building a deck one day, barely rubbed past a nail and tore a hole in the seat. I think literally every other piece of work clothing I have is more durable. Absolute garbage. To put the icing on the cake, customer service told me I'm out of luck (in friendlier and more political terms). No refunds or exchanges.

If Duluth Trading put some of their marketing budget toward product development, I'm guessing they would have much happier customers (albeit fewer of them... and we all know it's about the almighty dollar). Suffice it to say I will not be patronizing this company again.

Ordered a single pair of jeans. On the web site it said they have the size I need. Then the confirmation e mail said they are out so it will be a month before they are sent. To make matters worse it also says I cannot change my order (cancel). So I'm in desperate need of pants and I chose to spend my hard earned money on a new brand that supposedly is tough. Well at this rate the $20 pants from Walmart are not looking too bad. If you are a Duluth fan I herd its better to order from Amazon or another site. Sad day Duluth really wanted to be a new customer but at this rate I'm gonna stick with the cheep pants that fail in 2 months rather than waiting 2 months to get a pair.

To keep this short, I was "ordered" out of the Kennesaw Georgia store because I refused to wear a mask. I am an old guy with some underlying issues which prohibit my wearing a mask, and attempted to explain this to the angry young lady with blue hair. I also attempted to explain that they are not a "Private Business" as she continued to tell me, but a "Place of Public Accommodations" as defined in Title II. I continued to shop and as I was about to leave she said she had called the police so I waited to explain to the officer my issue. He did have the knowledge to tell her that the store could be sued for refusing my use of the retail. She didn't care, just wanted me out. The officer told me outside that this store has had many of these issues, and he wouldn't shop there. I was a customer way before they ever had a brick and mortar store in Georgia, never again!

To keep this short, I was "ordered" out of the Kennesaw Georgia store because I refused to wear a mask. I am an old guy with some underlying issues which prohibit my wearing a mask, and attempted to explain this to the angry young lady with blue hair. I also attempted to explain that they are not a "Private Business" as she continued to tell me, but a "Place of Public Accommodations" as defined in Title II. I continued to shop and as I was about to leave she said she had called the police so I waited to explain to the officer my issue. He did have the knowledge to tell her that the store could be sued for refusing my use of the retail. She didn't care, just wanted me out. The officer told me outside that this store has had many of these issues, and he wouldn't shop there. I was a customer way before they ever had a brick and mortar store in Georgia, never again!

Day 5 and they have not pulled my order to ship. Yes it is in the warehouse. Took my money on day one.

I buy the relaxed fit cargo pants for my son for work, he LOVES them best work pants he's ever had... 5 stars from this mom

Online price shows clearance $10. Filled out order price shows $34. What gives? Would not fill in credit card info. looks like it is a scam outfit.

First time customer. On November 30th I purchased my first pair of cargo pants with knee pad pockets. I work in flooring so I'm on my knees all day. 2 months and the left knee has worn out. I was so pleased with the comfort I purchased 2 more pair the following day. I get 2 months out of a pair of jeans and the only cost $20. Very dissatisfied that the 1 year warranty does not apply. Last time customer

Disgraceful.
Conversation was short, I entered the promo code for free shipping, did not notice the x's by the items I selected, was confused as to why I wasnt given the discount.
Chatted with their customer service agent "Kim" who told me "sorry bout that '' and then disconnected the chat after making me wait a minute and a half for her to dismiss me.
They have lost a potential customer, who has been very loyal to Best Made, and apparently the Walmart of Outdoor Trading has bought them.
Today I learned that Duluth is not a brand I want to support, shame they bought a fantastic company.

I'm very surprised to see all of the negative reviews. I called customer service and clearly spoke to a woman from the United States and she couldn't have been more pleasant. I placed an order and received it and a very timely fashion during a very busy holiday shipping season. After the holiday I had an exchange to make I received the new item rapidly and my Exchange made it to them quickly as well. Had absolutely no issues receiving a refund. I could not have been any more please with all of the services that I received from Duluth. I understand there was many shipping issues with local Postal Services as well as online services people have to remind themselves that because of the pandemic that we are all facing the Manpower for these companies is limited while the demand for their services has greatly increased . My personal opinion is you should not base your opinion on one dissatisfied experience sometimes it pays to be a little more understanding.

I bought a women's lined shirt jac in size large via online. It arrived quickly, it was too small, particularly in the upper arms. Sent back for free and exchanged for an XL. It also arrived quickly and fit perfectly. Wanted to be able to wear a thin shirt underneath and I could do so without any issues. Washed it once, on cold water, low heat tumble dry as is advised on washing instructions and now it barely fits! The arms are too tight to wear the Shirt Jac over another shirt and is even uncomfortable wearing solo, grrr. And to boot, the inner flannel lining now hangs below the outside of the shirt in the back. Do not waste your hard-earned money!